Frequently Asked Questions

faqWe are providing this service so runners can order products directly from our partners in a single location. All products are shipped directly from the manufacturers (our partners).

 

Returns

Please follow the instructions in the shipping and packing order for any returns or exchanges – directly to the manufacturer.

LEMs Shoes

LEMs return policy offer refunds only with a $3.00 restocking fee. No exchanges. Please contact us to request a refund.

Items needs to be shipped back in the original packaging with the RMA# (we will provide) written on the shipping label.  Your item must be in clean re-sellable condition, otherwise you will not be refunded. You will have to pay for your received product to be shipped back to LEMs.

ALL RETURNS CAN BE SENT TO:
      Lems Shoes
      9517-H Monroe Rd
      Charlotte,  NC 28270

 

Shipping

Since we carry products from different manufacturers and shipped from different states, shipping charges are item based. If you order multiple items and from more than one manufacturer, the items are shipped separately from each manufacturer directly.

Shipping is provided by the manufacturer via UPS, FedEx, US Postal Service, DHL Worldwide, or Royal Mail. The default shipping companies used by each manufacturer (subject to change) are as follow:

  • Xero Shoes – US Postal Service (shipped from Colorado)
  • Primal Professional – UPS (shipped from California)
  • LEMs Shoes – US Postal Service (shipped from North Carolina)
  • Ashmei – Royal Mail (shipped from United Kingdom)

For Xero Shoes, we will upgrade your shipping to US Priority Mail for free!

 

Sales Tax

Our partners collect sales tax from customers with shipping addresses in the same state as where their offices are located. Or they may collect sales tax for ALL states. Taxes are estimated and will be updated during checkout based on your billing and shipping information.

If you order multiple items and from more than one manufacturer, the items are taxed based on which state they are shipped from and where they are shipped to. Or they may include sales tax for certain items no matter where it is shipped.

Sales tax is collected from these manufacturers if the shipping address is in the same state as the manufacturer:

  • Xero Shoes – Colorado (CO)
  • LEM Shoes – North Carolina (NC)
  • Primal Professional – California (CA)

Sales tax is collected from these manufacturers for all customers:

  • None at this time

NO sales tax is collected from these manufacturers for all customers:

  • Ashmei

 

Shipping Destinations

We only ship to the United States.